The Customs House is committed to providing you with the best possible customer service experience, and collecting your information is essential for us to provide our products and services to you. We are bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

How We Collect Information
We only collect information when you knowingly provide it. Collection may include requesting information by phone, online booking systems, or by e-mailing us your details. It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information.

Do We Disclose Personal Information
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is Your Personal Information Secure
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure.

Marketing
The Customs House may use the personal information that you have supplied to send you marketing or promotional material about offers or events. If you do not wish to receive the material, we will always provide an easy opportunity for you to ‘opt-out’.

Website Users
The Customs House may collect “clickstream” information (eg which areas of the website you have accessed, the time and date of access, the type of browser software used) from your use of our website. We may also store “cookie” information (such as user preferences relating to your use of the website) on your computer. That information is used to customise and improve our websites. We do not allow or share third party access to “cookies” placed by our websites. If you do not want us to store “cookie” information on your computer, you can adjust the settings on your Internet browser to disable this feature.

Our Privacy Policy Is Subject To Change
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Who To Talk To About Privacy
You may lodge a concern or complaint by writing to the General Manager. Additional Privacy Information is available from the Office of the Australian Information Commissioner’s website: https://www.oaic.gov.au/.